'We've been volunteer hospital receptionists for 20 years'

Take two women, two decades of service and 20 years on, you get two "forever friends".

Margo Ram and Yvonne Barnes met when they started volunteering at Doncaster Royal Infirmary in 2005.

They already had common ground, having worked in schools where Yvonne was a secretary and Margo a dinner lady.

They were introduced during their training and now staff the main reception at the hospital, where the double act "gelled straight away".

Their main role is to help patients and visitors find their way around the large NHS complex. The sprawling site, which dates back to 1930, includes two main ward blocks as well as the women's and children's hospitals and other ancillary buildings.

They pride themselves on being able to read the room, knowing when someone needs a smile or a joke, and when they simply need calm, clear directions.

Margo said: "We love having banter with visitors. We've got a good eye for who is up for a joke."

Yvonne added: "The thing that makes working together so fulfilling is having a sense of humour. We know instinctively what each other is thinking."

A lot has changed during their service with what is now the Doncaster and Bassetlaw Teaching Hospitals Trust (DBTH).

Yvonne said: "We've noticed maybe more people need help finding places or departments, or phoning for taxis. Even just having a word with them.

"We still enjoy coming to the desk, meeting people, helping others and working with other staff."

The duo have witnessed "dramas and characters" from the front desk, and been at the centre of key events.

They continued to work through the Covid-19 pandemic, and were in position for the royal visit by Princess Anne in 2008.

Margo admitted that their role could be challenging and difficult, with the friends offering each other a "shoulder to cry on and a listening ear" at tough moments.

They socialise outside of the hospital with other volunteers, and recently attended a Christmas brunch laid on by NHS bosses to thank them for giving their time.

The trust's chief nurse, Karen Jessop, said: "Margo and Yvonne have made an important contribution to Doncaster Royal Infirmary over the past 20 years.

"As volunteers at the main reception, they support patients and visitors at what can often be a stressful time, offering clear guidance, reassurance and a welcoming presence.

"Their service and friendship highlight the positive role volunteering plays for individuals and the wider hospital community."

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