Building society to close city centre branch

Lee BottomleyWest Midlands
News imageBBC The front of a retail unit, which is a framed in blue, and has posters in the windows advertising financial products. BBC
The Hanley branch has seen a significant decline in footfall in recent years, says the building society

A building society is closing its branch in the city centre it shares a name with, citing a significant decline in footfall in recent years.

Hanley Economic Building Society said the closure of its site on Lamb Street in Hanley, Stoke-on-Trent, had followed a review of usage patterns.

Most members were going to other branches or using online or postal services, and the closure decision had not been taken lightly, it said.

The branch will shut at midday on Saturday 7 March 2026, with the nearest branch on Festival Park at the society's head office.

"With several branches located close to Hanley and our growing range of online and postal services, we are confident that members will remain well-supported," said head of operations Oliver Ward.

The society said by focusing on locations with higher demand and investing in modern banking solutions, it aimed to provide an even better experience.

It stressed the Hanley branch closure would have no impact on members' accounts, products, or the security of their personal information.

The BBC has asked Hanley Economic Building Society whether the closure will result in job losses.

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