'I found my missing Evri parcel up for auction'

A woman was shocked to find an item she had posted to a customer that she was told had been lost before arrival, was being sold off by the delivery company at an auction.

Cori Spurway, from Exeter, makes little libraries which allow communities to share books for free and had sent one to a customer in Warwick in December 2025.

It never arrived at its destination and she said Evri told her it was lost - but she later discovered the item was being auctioned at an auction house in Scotland.

Evri said it had made a goodwill payment for the cover value of the item and paid for it to be couriered back to her. The company declined to comment on auctioning of undelivered items.

Spurway said she sent Evri pictures of the item and tried to track it down herself before seeing it up for auction earlier this year.

"To find out it was actually Evri who were the ones selling it - I just couldn't believe they were doing that," she said.

She said she found it hard to accept that Evri was not able to match up her report that her item was missing when the item "was clearly sat in one of their warehouses for a month".

She added: "It feels like they haven't bothered to try."

Evri said two parcels had been strapped together and had become detached.

The firm advised all customers "to review guidelines before sending a parcel and not attach them to one another, as well as ensuring all parcels have a tracking label".

Spurway made another library and met her customer halfway in Bristol.

"I still can't quite believe if I hadn't come across the auction I'd still be stuck with my customer not having the library they paid for, no compensation and no library being returned to me when it was sat with Evri the whole time," she said.

"If I hadn't found the auction I'd be massively out of pocket with nowhere to go."

Kat Cereda, from consumer watchdog Which?, said consumers "absolutely have rights" if deliveries are lost or late.

"Under the Consumer Rights Act couriers must work with reasonable care and skill," she said.

"If they fail you are entitled to a refund of your delivery costs at the very least."

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