Customer service23 Dec 2025Council 'will work on' complaints after £8k payoutsOver the last year, 11 complaints against Bracknell Forest Council were upheld at a cost of £7,950.23 Dec 20252 Nov 2025Will AI mean the end of call centres?Some commentators predict artificial intelligence is about to replace most customer support jobs.2 Nov 202524 Oct 2025Ordering a coffee shouldn't be this difficultAlan Partridge v barista.24 Oct 202516 Sep 2025Director of Revenue Service to 'drive' improvementThe new leader has been appointed to improve customer service at Guernsey's revenue services.16 Sep 202511 Sep 2025How to get out of a customer service 'doom loop'BBC Breakfast Business Presenter Emma Vardy has these tips for how to get complaints heard - and dealt with - when you're dealing with customer services.11 Sep 202529 Jun 2025Sharp fall in complaints about council servicesA report said training for staff on better handling of public contacts had improved figures.29 Jun 20256 May 2025Face-to-face customer service returns at council Some residents struggle to make contact online and by phone, says Brighton & Hove City Council.6 May 202521 Apr 2025'I was careful and followed instructions closely, but still lost my crypto'A customer's experience highlights issues dealing with cryptocurrency, where many regular banking safeguards do not apply.21 Apr 202531 Jul 2024AI phone assistant to answer some council callsAsk Tom will be able to listen to and answer customers who call the council with queries.31 Jul 2024...
