Lewis and Harris bus users call for improved services
Getty ImagesBus users in Lewis and Harris want better evening and weekend services, according to the results of a public consultation.
They have also called for improved access for older people and disabled passengers, and better connections with ferries, flights and other bus services.
The findings are to be presented to Comhairle nan Eilean Siar's transportation and infrastructure committee when it meets next week.
The consultation forms part of the process to renew the current Lewis and Harris school and public bus contracts, which are due to expire in October 2026.
A total of 367 responses were received by the comhairle's transport services team.
A report to the committee said a number of respondents had recognised the financial pressures faced by the comhairle and expressed a wish for services to be maintained at least at current levels.
Among the main issues raised was "major dissatisfaction" with gaps in service, particularly evenings and weekends, and the loss of late services.
Some passengers said they had been left stranded and having to rely on taxis.
The report also noted concerns about high steps on buses and a lack of low-floor vehicles, causing difficulties for older and disabled passengers.
There were also complaints about poor alignment with ferries, flights and other bus timetables, causing missed connections and long waits.
Bus stop infrastructure also drew criticism, with respondents citing a lack of shelters, signage, lighting and real-time information, as well as issues at Stornoway Bus Station.
Outdated timetables and confusion about routes were also highlighted, along with complaints about cleanliness, ride comfort, and hygiene - including that of other passengers.
