Care home deemed 'good' after 'inadequate' rating

A care home previously deemed inadequate due to low morale among staff who did not always respond to people's immediate needs has been given a rating of good.

The Care Quality Commission (CQC) has upgraded the rating of Moormead Care Home in Wroughton, Swindon, after an inspection in February.

The health and social care watchdog had imposed conditions to restrict the facility from taking on new residents without prior agreement, but they have now been removed.

Usamah Islam, director of Fidelity Healthcare Ltd, which runs the home, said he was "disappointed" with the previous rating and used the new inspection as "an opportunity to further strengthen our service".

Moormead Care Home provides care for up to 21 people, including those with dementia - at any given time.

CQC carried out the February inspection to check on improvements the service had made following a previous visit in July 2025, when the service was rated inadequate.

At the time, there were concerns about how long it took to return to call bells, staff morale, and the fact some residents who were identified as at risk of malnutrition had no mention of this in their care plans.

Neil Cox, the CQC's deputy director of operations in Wiltshire, said there had been notable improvements.

"There are still areas to work on," he said. "We'll continue to monitor the home closely and expect leaders to build on this progress, particularly around securing consistent management and making sure all risk documentation is accurate and complete."

Inspectors said the home had built a positive culture of safety and staff now responded quickly to call bells.

Islam said: "Our team has worked tirelessly to achieve this outcome, demonstrating a continued commitment to providing safe, compassionate, and high-quality care to all of our residents.

"Throughout this period, the wellbeing of our residents has remained our top priority.

"We remain committed to continuous improvement and to maintaining the high standards recognised in this latest report."

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