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第八集：Room 301 301房间

Episode 181228 / 28 Dec 2018

本集内容简介

Tip Top 贸易公司接到了投诉。怒气冲冲的 Paul 一大早就把安娜和 Tom 叫到了以用来谈论严肃话题而闻名的301号会议室。原来，他得知了昨天两位客户前来投诉的事。在安娜和 Tom 当中，谁会得到表扬，而谁又会被批评？看本集《白领英语》，学习在称赞他人时能用到的句子。

听力挑战 – 问题

Tip Top 公司的大老板在哪个国家工作？

文字稿

Paul
Good afternoon.

Anna & Tom
Hi, good afternoon.

Paul
Anna, Tom, room 301, please. Now.

Narrator
欢迎回到 Tip Top 贸易公司，今天公司的气氛有点紧张。 Paul 把 Tom 和 Anna 叫进了 room 301。一般大家都会在这个房间里谈些严肃的话题。会不会是 Paul 听说昨天来投诉的事情了？

Anna
Oh, dear.

Narrator
Ah, don't worry, Anna. 你应该没有问题。 昨天你面对 Mr Lime，处理的很好，应该受到表扬才是。

Anna
Really? What do you think Paul will say?

Narrator
Well, if he is pleased, he'll say things like:
好样的。Well done.
你处理的很好。You handled it well.
做得好。Great job.
你的表现我很满意。I'm really impressed.

Anna
And if he's not?

Narrator
Well, I suppose…oops!

Paul
Well, Tom, Anna... Yesterday was not a great day. Two clients came in with serious complaints. Mrs Kumquat received a delivery of imitation bananas that were purple, not very convincing. And Mr Lime ordered grapefruits, but got pineapples. Tom.

Tom
Yeah, listen…

Paul
Were you responsible for these errors?

Tom
Well... yes, but…Paul…

Paul
Look, mistakes happen. But it seems that Mrs Kumquat left our offices even angrier than when she came in and she says she will never use Tip Top Trading again.

Tom
I tried my best.

Paul
Hmmm. I understand you told her to spray-paint the bananas and to 'stop being such a miserable old witch'.

Tom
Yeah, well look, she'd been very rude to me.

Paul
If you weren't such a good salesman I would fire you for that. Anna.

Anna
Yes.

Paul
Well done. Not only was Mr Lime satisfied that his business would be resolved, but we might even get some extra business from him, thanks to your Imperial Lemon proposal.

Anna
I hope so.

Paul
You were in a difficult situation and you handled it well. You remained calm, friendly and professional. So, great job. I'm really impressed. I'm going to…

Paul
Oh, no. It's a call from the USA.

Tom
Oh god!

Anna
What?

Tom
It’s the boss!

Anna
Whose boss?

Tom
Ours! The big, big boss, based in America.

Narrator
Oh, no! 美国总部的大老板来电话了！

Paul
Shhhh! Hello? Ah, good afternoon, Mr Socrates, I mean, er, morning, ha ha, where you are it's … yes … no, n-yes … I'm not sure. Mrs Kumquat, did she? Well, it was very unfortunate purple, yes, purple. Totally unacceptable. I will. If you'd like, I could - Mr Socrates? Hello? Mr Socrates? Oh, he's gone.

Right. Where was I? Tom, great work. Anna, I'm disappointed. No, no. Anna, great work. I want you to take charge of the Imperial Lemon presentation. Tom, if you speak to a client like that again there will be disciplinary action. Mrs Kumquat was so angry she even emailed Mr Socrates. OK that's it.

Narrator
Phew! 至少安娜没事儿！Paul 在表扬安娜的时候用了几种不同的表达方式，我们再听一次：

Well done.
You were in a difficult situation and you handled it well.
So, great job. I'm really impressed.

他解释了为什么他认为安娜做得很好：

You remained calm, friendly and professional.

不过 Tom 犯下的这个错误可是给大家带来了不少额外的工作。

Paul
First thing tomorrow we need to sort this mess out. Tom, I want you to phone every single client and check the orders. Anna, you can go to the warehouse and find out what's going on in there!

听力挑战 – 答案

Tip Top 公司的大老板在哪个国家工作？

America 美国。

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