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第十四集：Telephone tell-tale 电话故事

Episode 190208 / 08 Feb 2019

本集内容简介

安娜销售皇家仿真柠檬时的出色表现给她的上司 Paul 留下了很好的印象。安娜本以为自己会受到表扬，却没想到 Paul 对她的工作态度提出了一些问题。他在提意见时用到了哪些婉转的说法？看视频，学习如何礼貌地给他人提意见、做反馈。

听力挑战 – 问题

Paul 提醒安娜在接电话时需要注意什么？

文字稿

Narrator
大家好，欢迎回到 Tip Top Trading 贸易公司。Lime 先生订了很多皇家仿真柠檬，而安娜正忙着处理这个单子。

Anna
Yes? Who? I can't hear you. Mr what? What? Mr Who? I don't know. You tell me. Oh, you are Mr Hu... H-U: Hu. Er... No, Tom's busy. Call back later. Bye. Tom, Mr Hu called for you.

Tom
Mr Hu-

Anna
Mr Hu: H-U.

Tom
Anna, Mr Hu is a very important-

Anna
Oh! What now! Yes?

Tom
I'm going to have to talk to the boss about this.

Anna
No. I'm busy. Give me your number, I'll call you later. Yep, yep, 6...8... thanks. Bye! Right, now where was I?

Paul
Anna, could I have a word?

Anna
Yes. Ohhh, he must want to tell me how pleased he is with the Citrus Ventures deal.

Paul
Now, Anna... biscuit?

Anna
Thank you.

Paul
I'm a little bit concerned about something.

Anna
“I'm a little bit concerned...” Doesn't that mean something bad?

Narrator
是啊，安娜，你得注意了。Paul 现在用的是很婉转的短语来表达他的不满。我们听听他想说什么。

Paul
I think you need to work on your telephone manner.

Anna
Work on my telephone manner?

Narrator
他的意思是你接电话的态度得好好改进一下：to work on it. 要做好点儿。

Paul
Perhaps you should think about -

Narrator
Perhaps you should think about... 你可以考虑一下什么什么什么，这也是很婉转地劝说你应该做些什么。

Paul
Anna, are you listening to me?

Anna
Yes, sorry, I was just sort of, errr, talking to myself. Could you repeat what you said, please?

Paul
Right, I'll start again. I said: I'm a little bit concerned about your telephone manner. You need to work on the way you speak to clients. Perhaps you should think about being a bit more polite to clients. It's important for the image of the company.

Anna
Oh OK.

Paul
You can go now. Take another biscuit with you. That's my last chocolate wafer, you lucky thing!

Denise
Anna? Is everything all right?

Anna
Yes.

Denise
What's the matter?

Anna
Paul says I need to 'w-w-w-work on' my telephone manner.

Denise
Well I was a bit concerned about it myself. And I think Tom actually mentioned it to Paul.

But, look, I'll help you if you like. I'm a bit of an expert on the phone. I'll give you some lessons.

Anna
Oh thank you.

Denise
Come in early tomorrow morning, before the others get here and we'll practise.

Anna
Thank you Denise, that's very kind.

Narrator
不得了，Denise 对安娜这么好。正是出人意料。不过据我所知，Denise 从来都是在电话上和人聊天，没听到她在电话上和顾客说活。Paul 用了好几个短语婉转地点出安娜的问题和她需要做的事情。让我们来再听一下：

I'm a little bit concerned about...
You need to work on...
Perhaps you should think about...

好了，让我们在下一期节目中看 Denise 能否帮到安娜。再见！

听力挑战 – 答案

Paul 提醒安娜在接电话时需要注意什么？

需要更有礼貌。

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