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第三十八集：Oranges and lemons 橙子和柠檬

Episode 190726 / 26 Jul 2019

本集内容简介

Tip Top 贸易公司出现了紧张局面。安娜与新同事 Rachel 完全没法共事，因为 Rachel 总是乱讲话，做损害公司利益的事情。安娜能做些什么来减少因 Rachel 的错误而给公司带来的损失呢？看本集 “白领英语”，学习在与客户建立并保持良好关系时可使用的礼貌用语。

听力挑战 – 问题

Denise 和 Tom 都丢了什么东西？

文字稿

Narrator
大家好。公司里现在的情况有些紧张。安娜和新来的同事 Rachel 相处并不很容易。她告诉老板 Paul，Rachel 工作上的问题，但 Paul 却没有作出任何的反应。So Anna, how are you feeling today?

Anna
Frustrated. All that work I put in getting the contract for Imperial Lemons. And Rachel has sent out a load of second-hand plastic oranges!

Narrator
我想你得赶紧和客户联系，解释怎么回事儿。

Anna
I guess so. Oh, hi Tom.

Tom
Is she about? The man-eater?

Anna
No, it's all clear, she's gone out for a cappuccino.

Tom
Good good. Look, I managed to call the guy she bought the second-hand oranges from, and I cancelled the order.

Anna
Phew, great!

Tom
Yeah, yeah… and last night, I managed to order some Imperial Lemons and sent them to that company in France – Fruit Traders International. Here’s the paperwork.

Anna
Tom, that's brilliant! Here, let me give you a big hug – you saved the day!

Tom
Ooh, that’s a bit tight.

Denise
Oh not again! You two just can’t leave each other alone…

Anna
Bbbut, it was just…

Denise
Say no more, Anna. Now, I was looking for my special red pen, have you seen it anywhere?

Tom
No. Funny that, my pens have gone missing too.

Denise
I’ll go and get some more.

Tom
Now Anna, I don't want to interfere but have you called that company in France to see how they are?

Anna
Well, they’re fine, aren’t they?

Denise
It’s good customer service to call them and see how they are.

Anna
But, what do I say?

Tom
Tell you what, I’ll go over there, and you can call me and practice.

Anna
Right. OK Tom, I'm calling your number now.

Tom
Hello, Fruit Traders International.

Anna
Yes, hello…

Tom
…introduce yourself and ask me how I am.

Anna
Oh right. Hello, I’m Anna from Tip Top Trading. How are you today?

Tom
I’m very well. Now, ask about the order.

Anna
I hope you have received our Imperial Lemons and that you are happy with the order.

Tom
Yes, very very happy. The lemons are… fantastique!

Anna
Oh, that's good. Erm… We do hope you are pleased with our service and that you may use us again.

Tom
We certainly will. Thank you.

Anna
Do you have any questions you may want to ask?

Tom
No… actually yes… err, can I… err… can I buy you dinner sometime?

Anna
Very funny, Tom. They won’t ask that!

Tom
No. I’m asking you.

Anna
Oh right… erm… OK then… yes!

Narrator
Hooray! 或者我该说：“Oh, dear!” 傻安娜怎么同意和 Tom 共进晚餐？ 这里还有活儿没做完呢。Don’t forget to make that call to your client, Anna.

Anna
No, I won’t. In fact, I’ll do it right now.

Narrator
Good! 好了，让我们来回顾一下安娜可以用到的词汇和表达。

Hello, I’m Anna from Tip Top Trading. How are you today? 你好，我是 Tip Top 公司的安娜，今天你还好吧？

I hope you have received our order and are happy with it. 希望你已经收到了你的订单，都还满意吧。

We do hope you are pleased with our service and that you may use us again. 希望你对我们的服务满意，我们也期待着您的下次订单。

Do you have any questions you may want to ask? 您还有什么问题吗？

Denise
Are you OK, Anna? You look a bit annoyed.

Anna
I am – I just called our client in France to check everything was OK, and they said Rachel had already called them and told them our lemons were so last season, and they would be stupid not to choose oranges!

Denise
That’s terrible.

Tom
Hey Anna, how about this restaurant for our date… I mean our business meeting? Look at the menu…

Anna
Not now, Tom. Rachel has messed things up again. She’s causing so much trouble. She’s got to go.

Tom
Oh… yeah right. This calls for action.

Narrator
Oh dear. Rachel 这次可闯祸了，又该安娜来收拾烂摊子了。不过她能做什么呢？ 我们下期节目再继续。Bye!

听力挑战 – 答案

Denise 和 Tom 都丢了他们的笔。

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