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第四十四集：Computer crisis 电脑危机

Episode 190906 / 06 Sep 2019

本集内容简介

Tip Top 贸易公司遭遇了 “电脑危机”。每台电脑都突然间 “死机” 了，电脑上正在做的工作也都消失不见了。安娜需要找相关的电脑技术人员寻求帮助，那么她将如何与技术人员沟通呢？本集节目将介绍一些在处理电脑问题时可以用到的语言。

听力挑战 – 问题

节目中用了哪个词表示 “重启电脑”？

文字稿

Anna
It's frozen. Nothing will work…

Tom
Yeah, and all my football scores… I mean company accounts… have disappeared.

Paul
Can anyone get their computers to work? Or is just me?

Narrator
欢迎回到 Tip Top 贸易公司。你听，好像电脑出问题了。大家的资料怎么都没有了？唉，这可是个大问题，谁能帮忙解决呢？

Denise
Leave it to me. I'll sort it out. You just need to switch it off… and on again … like that.

Anna
Hold on, let's check… Denise! All my documents have gone now!

Denise
Oh, sorry, I was just trying to help. You'll just have to call I.T. Support, look, here’s their number.

Anna
'It' Support?

Narrator
No, Anna. 不是 “IT”，是 I.T. Support。Information technology 信息技术。有时也叫电脑支持 “computer support”。大多数的公司都有这么个部门。他们能帮忙解决电脑的问题，让大家工作恢复正常。不过他们问的问题不一定都很容易理解。

Anna
OK, thanks. But, what should I say to them?

Narrator
告诉他们：“I am having problems with my computer.” 我的电脑出了问题了。然后再说 “The screen keeps freezing.” 屏幕经常就不动了。而且呢 “I seem to have lost some documents.” 我好像丢了一些文档。告诉他们：“I have turned the computer off and on but that hasn't fixed it.” 我已经开机关机好几次了，就是没有用。最后看看他们能不能帮忙 “Can you help me, please?”

Anna
Well, I'll give it a try. Here goes.

IT Man
I.T., Dave speaking, how can I help?

Anna
Oh hello, Dave – I'm having some computer problems – in fact everyone is here.

IT Man
Right. What system are you using?

Anna
What system?

IT Man
Yeah, what are you using? PC, laptop, Windows XP?

Denise
Tell him it's Windows 7.

Anna
Erm… it's Windows 7 on a PC.

IT Man
Oh, good, good, this should be easy. Were you using many applications when it crashed?

Anna
Applications?

IT Man
Did you have lots of things open – documents, spreadsheets, videos, other software?

Anna
Well, I suppose I did.

IT Man
Right, well… Anna, isn't it?

Anna
Yes.

IT Man
Well Anna, try pressing control, alt, delete, at the same time – after that try opening Windows again.

Anna
OK. Tom, could you open the windows, please.

Tom
What, eh? The windows?!

Anna
Yes. Dave says so.

IT Man
No, no, no. Open Windows 7 on your computer.

Anna
Oh, silly me! No, the screen just freezes. I'm a bit worried because I think I've lost some documents.

IT Man
Hmmm. In that case the only thing to do is reboot it.

Anna
Reboot it? You mean kick it?!

Denise
No! Reboot means turn it off and on again.

Anna
Oh, I see. No, Dave. I have already tried turning it off and on again but that hasn't fixed it. What am I going to do?

IT Man
Don't panic! I'll come and have a look. You're on the 2nd floor, right?

Narrator
Oh dear! 这有点令人担心，希望电脑维修专家 Dave 能解决问题。不过以后你可记住备份一下你的档案，备份到到记忆棒，以防类似的情况再发生。好了，让我们复习一下有关的词汇和表达。

I am having problems with my computer.

The screen keeps freezing.

I seem to have lost some documents.

I have turned the computer off and on but that hasn't fixed it.

Can you help, please?

IT Man
Oh hi. Is Anna here?

Denise
She's over there.

Tom
So Anna, I'm just going to unplug the screen and put the wire back in…

Anna
OK Tom, but are you OK down there? Mind your head.

IT Man
Excuse me, are you Anna? I've come to fix your computer.

Anna
Oh, hello… you must be… Dave. I really like your hair.

Tom
Ow!

IT Man
Thanks. You look rather lovely… I'd better take a look at your computer.

Tom
Don’t worry, guys. It’s OK, I think I've fixed it.

Narrator
听起来，Tom 这回有了竞争对手了。Anna 对电脑专家 Dave 会有兴趣吗？ 还是Dave 仅仅是来帮她升级电脑软件的？这倒挺有意思的了! 好，那么我们下期节目再来看看事情是怎么发展的？再见。

听力挑战 – 答案

Reboot.

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