Close menu

白领英语

中级

第七集：Mr Lime's grapefruits Lime 先生的柚子

Episode 181221 / 21 Dec 2018

本集内容简介

Tip Top 公司的大客户 Lime 先生气冲冲地跟着安娜进了会议室。原来，他不仅没有及时收到订单，而且水果模型的种类、数量也和之前说好的完全不一样。Tip Top 公司犯下了这么重大的错误，可得好好道歉才行。这里，安娜用到了哪些表示道歉的句型？她能成功地平息 Lime 先生的怒火吗？看视频，学习在向人道歉时可用到的语句。

听力挑战 – 问题

Lime 先生应该从 Tip Top 公司收到多少个柚子水果模型？

文字稿

Narrator

Hello! 欢迎回到 Tip Top 贸易公司，英国最大的水果模型批发商。今天公司里有突发情况，安娜正在接待一位客户，来自 Citrus Ventures 的 Lime 先生。听起来他非常生气，安娜得赶紧想办法让 Lime 先生消消火，否则可就出大事儿了。

Anna
Well Mr Lime, how can I help you?

Mr Lime
On Monday I was meant to receive 8,000 plastic grapefruit from Tip Top Trading.

Anna
Yes.

Mr Lime
The delivery was made on Tuesday.

Anna
Oh dear.

Mr Lime
And instead of 8,000 plastic grapefruit, I got 800,000 plastic pineapples!

Narrator
哎呀！这可是个大错误。你得赶快道歉，必须显示出你的诚意，对于所出的问题导致的结果表示歉意，I'm really sorry to hear that.

Anna
I'm really sorry to hear that, Mr Lime.

Mr Lime
What on earth am I going to do with 800,000 plastic pineapples?

Narrator
要向 Mr Lime 表示你已经了解了事情的来龙去脉。你可以用这几个短语：

这是绝对不可以接受的。That's totally unacceptable.
或者这肯定给你带来了极大的不便。That must have been very inconvenient for you.

接下来你要保证能解决这个问题。可以这么说：

我保证一定会全力解决这个问题的。You have my word that we will sort this out.
还有我们一定会尽可能地弥补此事给您带来的不便。We can definitely do something to make up for the inconvenience.

当然，你还得保证这种事情将来肯定不会发生。It won't happen again.

Mr Lime
800,000 plastic pineapples!

Anna
That's totally unacceptable.

Mr Lime
I didn't even have anywhere to put them and pineapples are so much bigger than grapefruit!

Anna
It must have been very inconvenient for you.

Mr Lime
It certainly was! When he took my order, your colleague Tom told me that Tip Top Trading was the most reliable firm in the industry!

Anna
You have my word that we will sort this out. We'll remove the pineapples and have your grapefruit sent via express delivery this afternoon.

Mr Lime
Good. Thank you.

Anna
And we could include some of our latest-edition imitation oranges to make up for the inconvenience.

Mr Lime
Oh! Well, that would be nice!

Anna
They're made with revolutionary premium faux-orange, laser-curve-definition technology. You will be the first to have them!

Mr Lime
Wow, now that's good customer service! Tell me, do you have any other artificial fruits in this range?

Anna
Yes. Well, it's a bit of a secret, but you're a trusted client, so I think I can tell you...

Mr Lime
Go on...

Anna
We're about to unveil a new Imperial Lemon.

Mr Lime
Really?

Anna
I can't tell you any more for now. But…

Mr Lime
Yes...

Anna
Maybe we could present it to you more formally in a couple of weeks, when it's ready for release?

Mr Lime
Sounds perfect.

Anna
You would be the first to see it!

Mr Lime
Excellent. Thank you, um... Anna, isn't it?

Anna
Yes.

Mr Lime
A very pretty name.

Anna
Thanks. It's spelled the same forwards and backwards.

Mr Lime
Is it really?

Anna
Anyway, Mr Lime, we'll fix this grapefruit problem for you, and I promise you, it won't happen again.

Mr Lime
Good, good. You're new here, aren't you, Anna?

Anna
Yes.

Mr Lime
Well I look forward to working with you.

Narrator
成功了！Mr Lime 火气消了，而且还很高兴！安娜有诚意地道歉，解决了问题。 她用了这些短语：

I'm really sorry to hear that, Mr Lime.
That's totally unacceptable.
It must have been very inconvenient for you.
You have my word that we will sort this out.
And we could include some of our latest-edition imitation oranges to make up for the inconvenience.
I promise you, it won't happen again.

Narrator
安娜的老板 Paul 会对她今天的表现作出什么评价呢？请听下期节目。

听力挑战 – 答案

Lime 先生应该从 Tip Top 公司收到多少个柚子水果模型？

8,000个。

最新 白领英语