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Branding HELEN: My point is you should not replace it immediately because current customers do have very high loyalty to the existing brand and both R&D and the market testing show that the set up cost for the launching products is very high. It’s more efficient if they can have a longer product cycle so what they want to do is, maybe to introduce a new product in a different segment. ANDREW: So even though they know they’ve got a good market base with the product that’s out there already, you don’t think it would be wise to bring a new product in. HELEN: It’s wise that they bring in new products but they can do it differently by positioning it to a different group of consumers. Even for household cleaner, there are different market segmentations. ANDREW: Yeah, OK. Anybody any other ideas? ANURAG: Yeah, I think if the competitors have a better product than the clients at the moment, it will not be surprising if the client will begin to lose market share if the better product is not introduced. I suggest that the company should replace their existing product with a superior one and keep the same Conson brand name.
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