Accessibility Info

BBC Radio 1 and its venue partners are committed to ensuring this event is accessible for everyone. From general sale onwards disabled tickets will be available over by telephone only, direct from the SSE Wembley Arena Box Office

TELEPHONE BOOKING

Disabled customers should call 020 8782 5629 to secure tickets.

Standard geographical call charges apply.

Phone lines will be open until 6pm on September 13th only.

From September 14th onwards phone lines will be open Mon - Fri 10:30am - 4.30pm, Sat 11am - 3pm.

Please note, if this line is busy customers should leave a message with their name and contact number and everyone will be called back in order by a customer services representative.

MORE ACCESSIBILITY INFORMATION

On-Site Box Office:

• All positions have audio loop, which can be used by adjusting your hearing aid to the ‘T’ position.
• There are two dropped down counter positions to assist wheelchair users.

Refreshments/Merchandise:

• Dropped Counter units are available for food and drink on both the North and South Concourses.
• The foyer Merchandise unit includes a dropped counter.
• The Restaurant and Hospitality areas are fully accessible by lift.

Accessible Seating:

• There are number of wheelchair accessible spaces within the auditorium and a number of seats for ambulant disabled patrons held off of general sale – these can be booked via our dedicated Specialist Sales Line: 020 8782 5629

Assistance dogs:

• Assistance dogs are welcome, however dependent upon the event may not be able to remain within the auditorium. In such cases alternative provision will be made. Please check prior to arrival.

Hearing Assistance:

• There is an infra-red hearing assistance system available within the auditorium. Receivers are available for use with or without hearing aids from the Medical Area on the North Concourse – A refundable deposit may be required for security.
• PLEASE NOTE: there is no loop system in the auditorium.

Toilet Provision:

• Concourse Level – there are 3 accessible toilets on both the North and South Concourses. These are located centrally, no more than 40 Meters from the wheelchair viewing platforms in the auditorium.
• Foyer Level – The Public accessible toilets are located off the main entrance foyer.

Emergency Evacuation:

• All alarm systems within the Arena have both Visual and Audible warnings.
• Evacuation routes from foyer and concourse levels offer flat floor egress.

Vehicle Drop Off/ Car Parking:

• There is no parking or drop off available at this event due to local building works and the NFL fixture at Wembley Stadium.