Other hospitality outlets
There are other types of outlets in the hospitality industry where such a wide range of products and services is not possible.
However, irrespective of the size of the outlet it should provide as high quality a service as possible to build up a good reputation and have a profitable business.
| Outlet | Product | Service |
| Coffee shops/cafes | Food and beverages | Counter service/waitress service – friendly helpful staff; tables cleared and cleaned quickly; provision of high chairs for children; facilities for warming baby food; colouring in materials for children; clean, well-maintained toilet facilities |
| Take-away | Food and beverages | Counter service; telephone ordering; home delivery; disposable cutlery, napkins, condiments added to bag |
| Restaurant | Food and beverages | The type of service will be similar to that found in a hotel restaurant |
| Outside catering | Food and beverages | Waiting staff; may provide all crockery, glassware, cutlery as part of the service; informal shared seating areas; rubbish disposal bins |
| Outlet |
| Product |
| Service |
| Coffee shops/cafes |
| Food and beverages |
| Counter service/waitress service – friendly helpful staff; tables cleared and cleaned quickly; provision of high chairs for children; facilities for warming baby food; colouring in materials for children; clean, well-maintained toilet facilities |
| Take-away |
| Food and beverages |
| Counter service; telephone ordering; home delivery; disposable cutlery, napkins, condiments added to bag |
| Restaurant |
| Food and beverages |
| The type of service will be similar to that found in a hotel restaurant |
| Outside catering |
| Food and beverages |
| Waiting staff; may provide all crockery, glassware, cutlery as part of the service; informal shared seating areas; rubbish disposal bins |
The main expectations of customers in relation to products and services, whatever the outlet are:
- Value for money
- Good quality products reflecting the price paid
- Clean, well maintained surroundings
- Attention to health and safety regulations
- Meeting specific needs
- Well trained, approachable staff with good interpersonal skills
- Well presented staff in clean, tidy uniforms
