Expected standards
Front office
| Services | Standards expected |
| Check in/out | Quick service; short queues; acknowledge all guests; apologise for any delays; all bills presented correctly with a choice of payment methods available; currency exchange; porter to carry luggage; concierge to order taxis and provide local information; tourist information displayed |
| Services |
| Standards expected |
| Check in/out |
| Quick service; short queues; acknowledge all guests; apologise for any delays; all bills presented correctly with a choice of payment methods available; currency exchange; porter to carry luggage; concierge to order taxis and provide local information; tourist information displayed |
Administration
| Services | Standards expected |
| Business services | Direct dial phone; photocopying; telephone messaging; secretarial duties; computer with internet access; postal service; additional office supplies e.g. notepads, pens |
| Services |
| Standards expected |
| Business services |
| Direct dial phone; photocopying; telephone messaging; secretarial duties; computer with internet access; postal service; additional office supplies e.g. notepads, pens |
Leisure Facilities
Leisure facilities are offered by larger 4 and 5-star hotels. They offer a range of products and services including spa/golf/fitness suites.
| Products | Services | Standards expected |
| Spa products | Spa treatments | Highest possible standards; luxurious surroundings; high quality furnishings and fittings; attentive service; high quality products e.g. massage oils used for spa treatments; robes and slippers in clean, well designed changing rooms |
| Golf course | Caddy service; golf club hire; buggy available; golf lessons; locker room | Well maintained course; trained staff to provide lessons; clean changing facilities with showers; secure storage for golf clubs; |
| Fitness suite | Personal trainer | Approachable staff to provide advice and guidance; well maintained equipment; clean, ventilated area |
| Products |
| Services |
| Standards expected |
| Spa products |
| Spa treatments |
| Highest possible standards; luxurious surroundings; high quality furnishings and fittings; attentive service; high quality products e.g. massage oils used for spa treatments; robes and slippers in clean, well designed changing rooms |
| Golf course |
| Caddy service; golf club hire; buggy available; golf lessons; locker room |
| Well maintained course; trained staff to provide lessons; clean changing facilities with showers; secure storage for golf clubs; |
| Fitness suite |
| Personal trainer |
| Approachable staff to provide advice and guidance; well maintained equipment; clean, ventilated area |
