Expectations table
Accommodation
| Products | Services | Standards expected |
| Bedrooms | Complimentary toiletries | Replenishing complimentary toiletries |
| Courtesy tray | Clean crockery every morning: replenished supply of tea/coffee/biscuits | |
| Servicing of rooms | Daily cleaning; making bed; replacing towels as requested | |
| Drinks in a mini bar | Providing a mini bar | Variety of alcoholic and soft drinks; still and sparkling water; kept well stocked up. |
| Laundry service | Collecting and returning laundered items | |
| Late check out | Customers can request to have their room until later to fit in with travel times | |
| Cots for babies and young children | These can be requested when a booking is made | |
| Additional services provided in rooms for customers | Wake up call; free internet; multi-channel/lingual TV | |
| Conference room | Large tables set up; water and glasses; stationery; data projector and/or screen; smart board | Room set in layout requested; clean; comfortable temperature; good quality furnishings; IT support |
| Meals | Waiter service | Good standards of presentation and service of food ready at the requested time |
| Function rooms | Room set up to suit the occasion (place settings, music, photographer); dedicated event organiser | Event organiser to liaise with customer throughout; room set up to a high standard to reflect the theme; enough well trained staff for service of food and beverages for the duration of the function; any unexpected emergencies handled efficiently and professionally |
| Products |
| Services |
| Standards expected |
| Bedrooms |
| Complimentary toiletries |
| Replenishing complimentary toiletries |
| Courtesy tray |
| Clean crockery every morning: replenished supply of tea/coffee/biscuits |
| Servicing of rooms |
| Daily cleaning; making bed; replacing towels as requested |
| Drinks in a mini bar |
| Providing a mini bar |
| Variety of alcoholic and soft drinks; still and sparkling water; kept well stocked up. |
| Laundry service |
| Collecting and returning laundered items |
| Late check out |
| Customers can request to have their room until later to fit in with travel times |
| Cots for babies and young children |
| These can be requested when a booking is made |
| Additional services provided in rooms for customers |
| Wake up call; free internet; multi-channel/lingual TV |
| Conference room |
| Large tables set up; water and glasses; stationery; data projector and/or screen; smart board |
| Room set in layout requested; clean; comfortable temperature; good quality furnishings; IT support |
| Meals |
| Waiter service |
| Good standards of presentation and service of food ready at the requested time |
| Function rooms |
| Room set up to suit the occasion (place settings, music, photographer); dedicated event organiser |
| Event organiser to liaise with customer throughout; room set up to a high standard to reflect the theme; enough well trained staff for service of food and beverages for the duration of the function; any unexpected emergencies handled efficiently and professionally |
