Health and safetyMore first aid

To ensure that customers enjoy their hospitality experience, they must feel safe. Employees must also feel protected so they can carry out their job efficiently and there are a number of laws that protect all parties.

Part ofHospitality (CCEA)Food preparation and service

More first aid

Choking

Choking occurs when a person is unable to breathe due to an obstruction in their throat causing a lack of air.

To treat choking in adults:

  • Encourage the person to cough to help remove the obstruction
  • If unsuccessful, support the upper body and get them to lean forward
  • Using the heel of your hand give five sharp back blows between their shoulder blades
  • Check to see if the object has been dislodged
  • If the object is still obstructing the airways, give up to five abdominal thrusts
  • If they’re still choking, call for medical help and continue to offer first aid
  • If they become unresponsive, open their airway and check their breathing
  • If they stop breathing, start chest compressions and rescue breaths (CPR)

Unconsciousness

When someone is unconscious they are unable to respond and appear to be sleeping. The length of time that a person is unconscious depends on the cause.

To treat someone who is unconscious:

  • Open the person’s airway by tilting the head back and lifting the chin
  • Check their breathing
  • Place the casualty in the recovery position
  • If you suspect a spinal injury, keep the neck as still as possible
  • As soon as the person is in the recovery position, call for help if they have not regained consciousness after 3 minutes
  • If they stop breathing begin CPR
Recovery position.

If the person is not breathing:

Recovery position.
  • Open the airways and check their breathing
  • Call for medical assistance and begin CPR
  • Give the person chest compressions and a rescue breath until help arrives

Anaphylaxis

This is a life-threatening reaction to an allergy that can develop rapidly. People with severe allergic reactions will carry an epinephrine auto-injector (such as an EpiPen).

Signs and symptoms of include increased breathing difficulties, a feeling of anxiety and fear, rapid heartbeat, a sharp and sudden drop blood pressure and unconsciousness.

To treat Anaphylaxis:

  • Call for emergency help immediately by dialing 999
  • Ask the causality for their auto-injector and help them to use it
  • Make them as comfortable as possible, asking them to lean forward to aid their breathing
  • Monitor the person’s level of responsiveness
  • Administer the second auto-injector if the symptoms continue

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