If you wish to find out more about the BBC's year – including full financial statements and performance against other public commitments – then please visit:

www.bbc.co.uk/annualreport

If you want to know more about how the BBC is run, then please visit:

www.bbc.co.uk/info

BBC Information is our audience's virtual front door to the BBC.

If you have a question, comment, complaint or suggestion about BBC programmes and services, then please write to us here:

BBC Information
PO Box 1922
Glasgow G2 3WT

Telephone: 03700 100 222* (Lines are open 24 hours a day, seven days a week. Calls may be monitored or recorded for training purposes.)
Textphone: 03700 100 212*
Fax: 0141 307 5770
Website: www.bbc.co.uk/feedback

Last year the BBC had over 3.3 million contacts with the general public.

If you have a view which you think should inform the Audience Council's understanding of local audience needs, or you would like to find out more about the Council's activities, please visit our website or contact BBC Audience Council.

BBC Audience Council Scotland
Zone G11
40 Pacific Quay
Glasgow G51 1DA

Trust's main number: 03700 103 100*
Email: acs@bbc.co.uk