Consumer Rights

Knowing your rights as a consumer. What you are and aren’t entitled to.

Consumer Rights: How long do your statutory rights last?—Rip Off Britain, Series 6, Episode 15
Expert advice from our Pop Up Shop in the West Midlands
Faulty Goods: Who is to blame?—Rip Off Britain, Series 6, Episode 14
Expert advice on who is responsible when things go wrong with a new washing machine
Gift Voucher: What are your rights if the business goes bust?—Rip Off Britain, Series 6, Episode 12
Advice from Trading Standards expert Sylvia Rook
Cold Calling: Have you been mis-sold a product?—Rip Off Britain, Series 5, Episode 18
Expert advice on what to do if you feel that you have been mis-sold a product on the phone
Your Rights: Everything you need to know about the proposed new Consumer Rights Bill—Rip Off Britain
Everything you need to know about the proposed new Consumer Rights Bill
Buying second-hand goods: What are your rights?—Rip Off Britain, Series 4, Episode 17
Consumer Advice from the Rip Off Britain Pop Up Shop
Are you entitled to a refund? Advice on the Sale of Goods Act—Rip Off Britain, Series 4, Episode 10
Angela Rippon, Gloria Hunniford and Julia Somerville investigate consumer complaints.