Blaze repair delays ruined our home

A couple from Dorset say their beloved home has been wrecked by water damage after a series of delays to their insurance claim and building work. Also on the programme, the woman who was issued a parking fine after dropping her husband off outside a GP surgery and leaving the car park within two minutes. And the former high street giant that closed its doors and reopened online. With once-loyal customers dismayed by its customer service, the team reveal the surprising way it now does business.