No payout pet insurance

Gloria Hunniford and Julia Somerville are joined by Henry the Blue Peter dog, as they hear about the chihuahua owner from Oldham whose pet insurer refused to pay out. It left her footing the bill for her mischievous pooch’s costly mouth problem.

The team also investigate the letter-writing company that promised it could get customers refunds for faulty solar panels but ended up disappearing with their cash. And we catch up with the pensioner whose home in Cumbria was flooded with raw sewage.