Off-Peak Performance

Johnny I'Anson explores what's causing cancellations and delays on the important London to Manchester railway line?

Being a rail user in Britain can be stressful, and that stress is summed up by the so called “Euston Dash”. The dash is a Darwinian rush to get your seat on the first off-peak service heading north to Manchester and beyond.

It’s a race which tests nerve, skill and speed, as passengers dodge kids and suitcases, jump queues, forget niceties, and knock over anyone in their path to win.

Presenter Johnny I’Anson is among the runners. He’s travelling on the 18:53, run by Avanti West Coast service, a company which has been criticised for its poor performance. Avanti says its service is improving.

Will Johnny get a seat, and what are his fellow passengers’ experiences?

It’s just one snapshot of a single trip, but through the journey, Johnny meets those who travel regularly on this important route.

He finds out what might lie behind some cancellations and delays, and what can be done to improve the experience for the millions who use this route each year.

Producer: Vicky Farncombe

First broadcast on BBC Radio 4 in September 2024.