The 30-minute phone call to cancel your broadband

The team investigate the nationwide removals firm that promised professional, trained staff but subcontracted their work to man-and-van teams who caused hundreds of pounds of damage. Also, how a simple request to change her phone contract left one woman exasperated and resigned to paying well over the odds for a service she didn’t actually need, and the experts in the advice clinic respond to viewers furious that a well-respected big name seems to have moved the goalposts on their lifetime magazine subscription.