Episode 2

Consumer champion Matt Allwright joins the ranks of Britain's housing officers on the front line in the battle between landlords and tenants.

Matt helps a housing officer assist a tenant whose hoarding habit is threatening to spiral out of control, causing problems for both himself and his neighbours. An escalating neighbour dispute in Suffolk drags housing officer Andrew Weavers to an estate in Stowmarket. In Stroud, the council discover that mould is threatening to take over one of their properties, leaving housing officers facing one of their biggest ever challenges.