Episode 1

Consumer champion Matt Allwright joins the ranks of Britain's housing officers on the front line in the battle between landlords and tenants.

Matt joins housing officer Andrew Weavers in Suffolk and discovers a tenant who, for the past five years, has become a prisoner in his own bedroom. In Havering, John and Shane are on the hunt for council tax evaders, while in Jaywick, Matt and housing officer Rob meet an unfortunate tenant forced to share her property with rats. Plus an oversized garden fish tank presents a potential headache for housing officers in Newcastle.