办公室英语
Advanced level
Dealing with complaints 应对客户的抱怨或投诉
Episode 14 / 16 Oct 2025

本集内容
人非圣贤,孰能无过?在工作中、特别是在和顾客或客户打交道时,我们能否妥善处理他人的对我们工作失误抱怨或投诉是维护职场关系的关键问题之一。听节目,学习在应对客户的抱怨或投诉时的常用表达。
本集内容知识点:
• 礼貌地向他人致歉
• 安抚对方的情绪并提供解决方案时的常用表达
• 如何用语言中的细节展现诚恳的态度
最新 办公室英语

Common interview questions 常见的面试问题
Episode 30 / 23 Oct 2025
Learn some common question in interviews and how to prepare

Talking about your experience 谈论自己的经验
Episode 29 / 23 Oct 2025
Learn some expressions you can use when talking about your experience

Talking about your strengths 谈论自己的长处
Episode 28 / 23 Oct 2025
Learn some expressions you can use when selling yourself


Negotiating skills 谈判时的语言技巧
Episode 26 / 22 Oct 2025
Learn some expressions you can use during a negotiation


Complaining about a colleague 投诉同事的做法
Episode 24 / 22 Oct 2025
Learn how to complain about a colleague

Disagreeing with colleagues 和同事有不同意见
Episode 23 / 21 Oct 2025
Learn what to say when you disagree with colleagues






Good networking conversations 如何进行良好的对话
Episode 17 / 16 Oct 2025
Learn about small talk and networking

Starting networking conversations 主动发起对话
Episode 16 / 16 Oct 2025
Learn about small talk and networking







Sending a final reminder 最后一次提醒他人完成某事
Episode 09 / 15 Oct 2025
Learn how to remind people to do something

Sending a second reminder 再次提醒他人完成某事
Episode 08 / 15 Oct 2025
Learn how to remind people to do something

Reminding someone to do something 提醒他人完成某事
Episode 07 / 15 Oct 2025
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Introducing yourself at a meeting 会议中的自我介绍
Episode 04 / 14 Oct 2025
Learn how to speak up in meetings


