The Art of Complaining

So when BBC Radio Scotland asked me if I wanted to present a show about how to be better at complaining, I said yes. Even though the producer called me at seven in the morning. While I was on holiday. But I didn't like to make a fuss.

In my quest to find the do's and don'ts of complaints I interviewed experts, talked to those people who deal with complaints to and even indulged in some improvisation to help me with those difficult confrontations. Despite my lack of knowledge of hotel booking policies I role played a desk clerk with aplomb, in fact if you listen to the show you may have difficulty believing I've never checked anyone in before.

So if you've ever thought "should I complain about my food?" or "this hotel room isn't what I booked" or "if I shout a lot will I get my way" this is the show for you. It certainly helped me. When my producer asked me to clean her car for her I immediately complained. Well, I thought about it. And I stared at her. I mean she'd left for the day but I'm pretty sure she knew I was upset.

Susan Calman on The Art of Complaining - Wednesday at 1405.