Customers with disabilities
Some customers may have a disability and it is important that staff treat these customers with dignity and respect to ensure they do not feel patronised or inferior.
Disabilities can occur in the form of a physical condition or special consideration required to meet their dietary needs. Examples of how to cater for their needs:
- If a customer has a hearing impairment, staff should speak slowly and clearly.
- If a guest had a sight impairment, large print hotel literature should be provided.
- Ensuring that the customer’s dietary needs have been met by offering a suitable menu and signposting allergens.
Hospitality outlets should provide disabled facilities where possible.
To meet the needs of guests with mobility issues there should be:
- Disabled parking to reduce distance to hotel entrance.
- Wheelchair ramps to aid access around hotel.
- Automatic doors to enable guest to enter the hotel.
- Adapted bedroom including special levels for wash hand basin, toilet, sockets and light switches.
