Different cultures and religions
To respect a customer’s beliefs and values and ensure that their needs are being met, it is important that employees have an understanding of various cultures and religions.
Prayer or refelection rooms are now common in hotels and airports.
To ensure that customers feel welcomed and are satisfied with their experience, a hotel should:
- Have an awareness of the food requirements of different cultures, for instance Muslim guests will require Halal meat.
- Accommodate religious beliefs. A hotel should offer private rooms for prayer or reflection. It is also important to be aware any religious observances when a guest is visiting, for instance during Ramadan.
- Understand customs and preferences, for instance if a guest is Muslim, remove the alcohol from the mini bar as consuming alcohol is forbidden in Islamic law.
