"A lady once came up to me and told me I was the most evil person ever and she hoped I died"

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Scottish Labour say figures show that violence and abuse against shop workers is at a 10 year high. Labour MSP Daniel Johnson is launching a consultation on his plan for a new law to protect shop and bar workers from violence. We heard from Joanne, Kelly on their experience of aggression and violence in the public sector. Mike Grevells is a Workplace Violence Expert