Is the IMF going soft?

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The IMF seems to be more aware of the dangers of social unrest if it imposes excessive austerity when it bails out economies. It used to be associated with deep cuts and pain, but in the crises this time observers say it's being less dogmatic. What's changed? Is it being influenced by French socialism? And Lucy Kellaway reflects on feedback at work. Is it always a good thing? And what if it's unexpected.