What's Your Experience of Customer Service?

Available for over a year

More firms are using AI and chatbots to be the first point of call when you need to talk to a company or make a complaint. But customers don't tend to like them, and by the time we've navigated the robots to get through to an agent, we're often even more annoyed than we were at the start. It's a subject you're never shy to give us your views on - so now's your chance. For the You and Yours phone-in, we want you to tell us your experience of customer service. Do chatbots beat sitting on hold for hours? What does good - and bad - customer service look and sound like? We'd love to hear from you if you've worked in customer service. Tell us what it's like being at the other end of the phone. Get in touch now - email youandyours@bbc.co.uk and please include a phone number so we can call you back. You can also call us on 03700 100 444 after 11am on Tuesday 10 February. PRESENTER: WINIFRED ROBINSON PRODUCER: CHARLIE FILMER-COURT