Christmas Spending, Decluttering, Fake Customer Service

Available for over a year

Where did we spend our money this Christmas? Retail figures for the last few months show that supermarkets were the big winners in the December just gone. According to sales data, customer spend in supermarkets increased last month by about 4% year on year - with Ocado and Lidl coming out on top. However, there's cause for concern on the high street. Supermarkets have begun introducing product ranges aimed at users of weight-loss medication, focusing primarily on providing "nutrient dense" meals. With 1.6 million people estimated to be using these drugs in the UK, we look at the growing impact it is having on the food and drink industry. Have you tried a spring clean of your house yet this year? If so, you might be one of the growing number of people turning to a professional declutterer for help. Every January, as new year's resolutions kick in, searches for decluttering peak, so our reporter Helen Ledwick went to Glossop in Derbyshire to see one in action. In 2022, Vinted had about 8 million UK users, but in just four years this has more than doubled to roughly 18 million. The app has been praised for reducing the amount of items that people buy new. Vinted enthusiasts tell us their top tips and the best ways to shop safely on the platform. Around a third of Christmas presents bought this year are expected to be returned, according to e-commerce company Manhattan Associates. However, as people struggle with customer service chatbots, an increasing number of people are trying to progress their issues on social media. Unfortunately, this is leading them into the hands of scammers posing as legitimate customer service teams. PRESENTER: WINIFRED ROBINSON PRODUCER: CHARLIE FILMER-COURT