Secret ticket touts exposed

Available for over a year

In a special investigation, reporter Shari Vahl reveals how secret groups of touts used special software to push Eurovision fans to the back of the ticket queue. And it's not just Eurovision - that feeling of missing out within minutes of the tickets being launched, then finding them at inflated prices on secondary seller sites, will be familiar to many concert-goers. Now You and Yours uncovers how this happens. The software, or bot, allows the touts to pretend they are real people in the queue - hundreds or thousands of them - forcing the real fans behind them. By the time the fans get to the front, all the tickets have gone. PRESENTER: WINIFRED ROBINSON PRODUCER: KEVIN MOUSLEY