Telephone Banking; TikTok Trolls

Available for over a year

The way banks work has been hugely affected by Coronavirus, with customers encouraged to go online and keep visits to the already dwindling number of branches to a minimum. Telephone banking has also changed, with an increased reliance on voice-activated technology rather than keypad entry. We ask whether those changes have helped with accessibility. And following our recent story about the online trolls who doubted the existence of Helen Keller, we hear from one user of social media who's challenging the disability deniers with a dramatic video on the site TikTok.