Customer Loyalty, Crashed cars, Creeping Cost of Living

Available for over a year

Citizens Advice tell us there's still not enough being done to reward people who stay brand loyal - so should we all start switching more often? The written off cars that are back on our roads - without the paperwork which tells us where they've been. The 11 things that will cost us more from today - can you name them? And what's the one thing that we know will cost you less? Making an old house greener - we meet the couple who spent more than three quarters of a million pounds to get the A grade rating they wanted. The new system that means you'll get the compensation when you broadband goes down and no-one comes to fix it when they promised. And the family who feel the health system let down their war-hero. Why was a 96 year old man moved 14 times between hospital wards in the last 10 weeks of his life? PRESENTER: MELANIE ABBOTT PRODUCER: PETE WILSON