Energy company complaints ratings

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The Energy Ombudsman's latest customer service complaints data was out this week. The worst performing companies according to their figures differ wildly from those listed on comparison websites. We investigate why this discrepancy. Another week, another slew of your emails full of stories of Talk Talk fraudsters attempting to con you out of your savings. Find out what happens when we called the criminals back. After three years in charge at the Investment Association, Daniel Godfrey was asked to leave shortly after he introduced a new Statement of Principles which most members of the trade body refused to sign up to. In his first broadcast interview since leaving, we ask him what went wrong. And the tale of the bank who stopped a payment because of a suspected case of dolphin smuggling. Presenter: Paul Lewis Producer: Alex Lewis Editor Andrew Smith.