Lloyds share sell-off, Changes at Pension Wise, BMW car finance

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So far more than 200,000 people have accessed their pension in the first three months of freedom. Only 20,000 received telephone or face-to-face guidance from Pensions Wise the Government service set up specifically to help people understand their options. Low take up of this service has meant staff being redeployed elsewhere. So what of its future now? Roger Kirkham had PPI added to his BMW car finance agreement without his knowledge. BMW Finance have told him they won't repay. The Financial Ombudsman Service thinks they should but they can't enforce it. The Government's just announced the second Lloyds share sell off will take place some time in the Spring. Investors with under £1000 are being prioritised. Helal Miah from The Share Centre takes us through the pros and cons. And why aren't banks facing action from regulators for laundering the proceeds of vishing crimes? Producer: Alex Lewis; Presenter: Paul Lewis; Editor: Andrew Smith.