Episode 2

Available for over a year

Dominic Arkwright meets people who have made and received life-changing phone calls. Today he talks to counsellors at Childline in Birmingham about the thousands of calls they receive every year from distressed and vulnerable children. The operators, who all work voluntarily, discuss the highs and lows of their work, and acknowledge the strength and bravery of the young people who pick up the phone to ask for help.