The water company charging thousands for a service it never provided, and how to snoop on your kids online

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Would your children let you befriend them on Facebook or other social media? If not, find out how to keep an eye on what they're up to anyway. Also - should you know what everyone else in your workplace earns? Hear how it's working for one company. And the curious case of the teacher asking for the return of thousands of pounds she was charged by a water company for a service she never used. Guess what? They're trying to hold on to the cash.