Is this online seller operating a scam?

Lea’s son was sent four pages of cooking instructions instead of a VR Headset. He bought the item on a well-known trading platform and thought he had lost all his money until Lea came to the JVS show for help. For more consumer stories, listen to the JVS show live on BBC 3CR, weekday mornings from 10am. If you have a consumer problem, email jvsshow@bbc.co.uk