£1,000 to send a parcel

Julia Somerville, Louise Minchin and Gloria Hunniford take on your complaints, including one man’s brush with a courier firm that cost him more than £1,000 in fees after the delivery company said that he got the measurements wrong and took the money straight out of his bank account! There is advice on how to make sure you don’t get caught out in the same way.

Plus – long stay? The van trapped in a car park for more than two and a half years! The owners say the fallout has cost them more than £45,000 they may never get back. And there are more consumer tips in the advice clinic.