Can AI do my Christmas shopping?

Aleks and Kevin explore the world of Ai agents, artificial intelligence that can go out and act in the world on your behalf. And with festive season only weeks away, what they really want to know is could it do your Christmas shopping for you?

They hear from Peter Cross, ex-customer experience director at John Lewis and Waitrose, and author of Start with the Consumer, about whether an Ai could ever be your personal shopper before finding out from human-computer interaction researcher Professor Tamilla Triantoro about how far off these technologies are and will they ready before we have to brave the high street in that last minute Christmas dash.

Presenters: Aleks Krotoski & Kevin Fong
Producer: Peter McManus
Researchers: Rachael O'Neill & Jac Phillimore
Sound: Tim Heffer