Water bills are going up, but what’s it all being spent on?

The team meet residents furious at water bills increasing by 47 per cent over the next five years, just months after their homes were flooded with sewage for the third time in little more than a decade. Also on the programme, the energy company that incorrectly charged one terrified 82-year-old nearly £3,000 on her winter bills, and the couple who called for the team’s help from their honeymoon when their bank seemed to misplace more than £7,000 of their money. Plus there’s advice for anyone considering buying a retirement property after viewers voice their regrets.