Telecoms contract pushers caught on camera

In a special investigation, Rip Off Britain goes undercover with BBC News to show how a telecoms firm is making promises about contracts business owners say it didn’t keep.

Also on the programme, the homeowners who blame a trusted tradesperson website for putting them in touch with a cowboy builder who left them with a bill for tens of thousands of pounds, how criminals are spoofing email addresses to scam people, and the robot vacuum cleaner that fell down the stairs.