Wrong flight landed us in Lithuania!

Julia Somerville and Gloria Hunniford present a sun-drenched holiday edition of Rip Off Britain, featuring the shocking story of the budget airline passengers from south Wales who were supposed to be travelling with their family to Barcelona for a birthday treat, but got put on a flight to Lithuania by mistake – and only realised just as they were about to land. Plus the high street bank that falsely claimed its customer took out a £23,000 loan after his phone was stolen in Benidorm and demanded he pay it back.