Charged hundreds of pounds to flush the loo

Angela Rippon, Gloria Hunniford and Julia Somerville hear from the homeowners fighting a utility company that’s increased its prices almost tenfold in seven years – leaving them unable to afford the monthly bills to process their sewage.

Also, the team meet bereaved relatives thrust into a battle with their late loved ones’ energy supplier and fending off threats of debt collectors, rather than focusing on their grief. And how might your bank respond if you lost money to fraudsters? The team hears the latest on your chances of getting a refund from the organisation you trust with your money.