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Customer service meltdown

Episode 23 of 40

The customer service meltdown at one of Britain’s most trusted brands and how it’s caused chaos for thousands of people.

The customer service meltdown that’s caused chaos for thousands at one of Britain’s most well known companies – Julia, Angela and Gloria investigate. Also, if you’ve been a victim of fraud, how changes in banking rules could transform your chances of getting your money back. And the brand new homes that are now practically worthless, with residents left fighting for their futures.

43 minutes

Credits

RoleContributor
PresenterGloria Hunniford
PresenterJulia Somerville
PresenterAngela Rippon
Executive ProducerRowland Stone
Series EditorChris Walker
Series ProducerSherry Knight

Broadcast