Episode 4

Senior director Kris always goes above and beyond the call of duty, and now owner Lawrence has asked him to do something completely out of his comfort zone - fight in a charity boxing match being held at the hotel. Kris is not a fan of boxing and is hesitant to take on the challenge, but the proceeds will go to the homeless shelter that Lawrence set up when he kept finding rough sleepers in the hotel car park. To raise cash, Lawrence will also fight, but his wife Katie isn’t keen on seeing her husband in the ring.

Meanwhile, VIP guest Louise Brookes has checked in. She has stayed at the hotel more than 175 times and always requests room 118, but there is a problem with the room, so the staff race to repair the damage. The reason for Louise’s attachment to the room is because it became like home for her when she stayed for many months while attending the inquest into the Hillsborough disaster. Her brother was one of the 96 who died in the tragedy, and during her stay Louise lights a candle for him at the permanent memorial to the victims in reception.

Weddings are an important revenue generator for the hotel, and despite her chaotic approach, wedding planner Ciara organises up to four weddings per week. But bookings are down for next year, so Ciara launches a new competition called Runaway Bride to promote weddings at the hotel.

Doorman Eric has his hands full at the hotel welcoming a very different sort of guest - 100 pensioners for a ballroom dancing event. Eighty-three-year-old Jerry still likes to stay light on his feet, and when hotel owner Katie’s mum shows up, he tries to make her feel at home. It is Christine’s first big event since her husband passed away. Katie is feeling protective towards her mum, but after a few tentative steps, Christine finds her feet and starts to enjoy herself.