Rediscovering Human Connections

Julia Unwin asks whether we've lost the human touch in a world of automation and technology.

Touch screens, contactless cards and e-tickets are supposed to make our lives so much easier and more convenient. Julia Unwin, former chief executive of the Joseph Rowntree Foundation, asks whether technology and automation and the loss of those everyday human connections are harming the way we interact with each other.

Producer: Peter Snowdon.